Shipping & Returns

At JamallUlKhatt.com, we are committed to delivering a smooth and reliable shopping experience. Please review our Shipping, Return, and Refund Policy to understand the conditions and process for requesting returns or refunds.

This business is owned and operated by Jamall Ul Khatt, registered in Pakistan.

For any assistance, you may contact us at:
Phone/WhatsApp: 0321 8226960
Email: admin@jamallulkhatt.com / jamallulkhatt@gmail.com

RETURNS

Return Eligibility

  • Items may be returned if they are unused, undamaged, and in their original packaging with all tags and labels (if applicable).
  • Products must be returned in the same condition in which they were delivered.

Return Window

  • Return requests must be submitted within 24 hours of receiving your order.
  • To initiate a return, please contact us via WhatsApp or Email and provide:
    • Order number
    • Reason for return

Return requests made after the 24-hour window may not be accepted.

Returning Damaged Items

If your item arrives damaged or defective:

  • You must report the issue on the same day of delivery.
  • The product must be returned in its original packaging.

Please contact us and provide:

  • Clear photos or videos showing the damage
  • Photos of the packaging if it is also damaged

Note: Damages caused after delivery due to mishandling, falling, improper care, or failure to follow product instructions will not qualify for returns or refunds.

Return Process

  1. Contact us at admin@jamallulkhatt.com or jamallulkhatt@gmail.com, or via WhatsApp: 0321 8226960.
  2. Share your order details and supporting photos/videos.
  3. We will guide you through the return steps.

REFUNDS

Refund Processing Time

Refunds are initiated after the returned item is received and approved by our team.

  • Bank Transfer Payments:
    Refunds will be sent to your bank account within 5–7 working days.
  • Cash on Delivery (COD):
    Refunds will be processed via bank transfer within 7–14 working days.
  • Defective/Damaged Product Refunds:
    Processed within 2–3 working days after verification.

Replacement for Damaged Items

  • If you prefer a replacement instead of a refund, we will deliver a replacement item free of cost.
  • Only one replacement attempt is allowed. If the problem persists, a refund will be provided.

IF YOU ARE NOT SATISFIED WITH THE QUALITY

If you are unhappy with the quality of your item:

  1. Send the product back to us.
  2. We will offer a full refund or a replacement.
  3. Only one replacement attempt is permitted. If issues continue, a refund will be issued.

DISCLAIMERS

  • Items returned without original packaging or those damaged due to improper handling will not be accepted.
  • JamallUlKhatt.com is not responsible for damages resulting from misuse or failure to follow care instructions.
  • The customer is responsible for reading and following all product care guidelines.

REPORTING DAMAGES

To ensure quick resolution, please follow the reporting guidelines:

  1. Submit clear photos or videos of:
    • The damaged area
    • The product
    • The packaging (if damaged)
  2. For fragile items:
    • Ensure close-up images clearly show the issue.
  3. Damage must be reported on the same day of delivery.

HOW TO REQUEST A RETURN OR REFUND

Contact us via:

Please include:

  • Order number
  • Reason for return or refund
  • Photos/videos (if applicable)

Thank You for Shopping with JamallUlKhatt.com

We appreciate your trust in us and are committed to providing high-quality products and excellent customer service.
If you need further assistance, feel free to reach out to our support team anytime.